Description

Key Responsibilities: 

• Serve as the primary liaison between the company and clients, addressing all client inquiries promptly and professionally.
• Manage and nurture client relationships to ensure satisfaction and retention.
• Coordinate with internal teams, including marketing, creative, and project management, to ensure timely and successful service delivery.
• Identify opportunities to upsell or cross-sell services based on client needs.
• Understand client objectives and provide strategic advice to meet their business goals.
• Communicate with clients in both Bengali and English, ensuring clarity and effectiveness.
• Monitor and track project timelines, budgets, and deliverables to meet client expectations.
• Prepare and deliver presentations, reports, and proposals as required.
• Resolve client-related issues or concerns promptly and professionally.
• Stay updated on industry trends, competitor activities, and client needs to proactively offer new ideas and strategies.
• Collaborate with the sales team to effectively onboard new clients and transition them into long-term accounts.
• Prepare and manage client contracts, ensuring all terms are clearly defined and adhered to.
• Contribute to the development of client service processes and tools to improve efficiency and effectiveness.
• Represent the company in client meetings, events, and networking opportunities to strengthen business relationships.
• Report on client service activities and performance to senior management, providing insights and recommendations for improvement.
• Ensure that sales targets are met.

Requirements: 

• Minimum of 6 months of experience in a marketing agency or in managing influencer marketing and handling sponsorships and clients.
• Knowledge of influencer marketing and digital PR is essential.
• Experience in influencer marketing and digital PR from a marketing agency is advantageous.
• Fluent in English with strong communication skills.
• Proven ability to manage client relationships and deliver exceptional service.
• Strong organizational and project management skills.
• Ability to multitask and manage multiple client accounts simultaneously.
• Proactive problem-solving skills with attention to detail.
• Excellent interpersonal skills and a client-focused attitude.
• Ability to work collaboratively with internal teams to achieve client objectives.

• A dynamic culture that values democratic participation and supports your best work.
• Competitive compensation package including two annual festival bonuses.
• Annual salary evaluation and potential for performance bonuses.
• Special benefits like Privilege Leave bonus, birthday leave, and paid holidays.
• Subsidized lunch facilities, free snacks, and beverages.
• Access to indoor games, company picnics, and refreshing tours.
• Comprehensive enablement programs and soft skill training for career growth and development.
• Frequent team-building events, both monthly and quarterly.
• Reward and recognition programs that celebrate achievements.
• Opportunities for volunteering and community engagement.
• Collaboration with a talented global team.